Dynamics 365 CRM

Optimization and Enhancement Plans

Our Solution Optimization Plans (“OPs”) are ideal for the Client that wants to improve their business outcomes (Customer Experience, Employee Engagement, CRM) without having to find, hire, train and retain experts in Power Platform or Dynamics CRM.  We can be your full team or augment your existing staff as needed.

Optrua team members are trained Microsoft Power Platform and Dynamics CRM experts across a variety of specializations including system architecture, business analysis, technical configuration, data integration, workflow automation, low-code/no-code development, full development, and testing to name a few.  Through our plans, you can gain access to our well-functioning technical teams without having to hire your own collection of multiple full-time resources.

We all know that systems must be managed and maintained on a regular basis to maintain proper security, ensure operational stability. Our Solution Optimization Plans are built on a foundation of managed maintenance and technical support to make sure that your Microsoft Power Platform, Dynamics CRM, Azure and related systems are healthy, and users have minimal disruptions.  However, that is just the beginning.

The star of our plans is the focus on rapid development and continuous improvement, where enhancements and fixes are delivered monthly.  More information on how we accomplish this can be found on Our Process page. If you would like more information, please Book a Meeting.

Optimization Plans & Pricing

Pro Plus

$22,900 / Per Month

Vision, Strategy, Planning

  • System Assessment

  • Technology Roadmap

  • Engagement Charter

  • Iteration Planning Meeting (Monthly)

  • Iteration Review Meeting (Monthly)

  • Strategic Planning Meeting (Quarterly)

Monthly Enhancements

  • Managed Development / Test Environments

  • Managed Azure DevOps

  • Managed Backlog

  • Monthly Development Iteration

  • Development Hours/Month 160

  • Additional Project Work (Discount) 25%

Maintenance and Support

  • Managed System Upgrades

  • Preventative Maintenance

  • Technical Support

  • Support Tickets / Month 20

  • Response Time SLA (hours) 2

  • Security & User Administration

  • ISV and 3rd Party App Support

  • Bi-Monthly Web Training

  • Client Support Portal

Flexible Engagement

  • 12 Month Subscription

  • Rollover Unused Hours

  • Cancel Anytime w/ 30 Day Notice

Pro

$12,900 / Per Month

Vision, Strategy, Planning

  • System Assessment

  • Technology Roadmap

  • Engagement Charter

  • Iteration Planning Meeting (Monthly)

  • Iteration Review Meeting (Monthly)

  • Strategic Planning Meeting (Quarterly)

Monthly Enhancements

  • Managed Development / Test Environments

  • Managed Azure DevOps

  • Managed Backlog

  • Monthly Development Iteration

  • Development Hours/Month 80

  • Additional Project Work (Discount) 15%

Maintenance and Support

  • Managed System Upgrades

  • Preventative Maintenance

  • Technical Support

  • Support Tickets / Month 10

  • Response Time SLA (hours) 4

  • Security & User Administration

  • ISV and 3rd Party App Support

  • Bi-Monthly Web Training

  • Client Support Portal

Flexible Engagement

  • 12 Month Subscription

  • Rollover Unused Hours

  • Cancel Anytime w/ 30 Day Notice

Team

$6,900 / Per Month

Vision, Strategy, Planning

  • System Assessment

  • Technology Roadmap

  • Engagement Charter

  • Iteration Planning Meeting (Monthly)

  • Iteration Review Meeting (Monthly)

  • Strategic Planning Meeting (Quarterly)

Monthly Enhancements

  • Managed Development / Test Environments

  • Managed Azure DevOps

  • Managed Backlog

  • Monthly Development Iteration

  • Development Hours/Month 40

  • Additional Project Work (Discount) 10%

Maintenance and Support

  • Managed System Upgrades

  • Preventative Maintenance

  • Technical Support

  • Support Tickets / Month 5

  • Response Time SLA (hours) 4

  • Security & User Administration

  • ISV and 3rd Party App Support

  • Bi-Monthly Web Training

  • Client Support Portal

Flexible Engagement

  • 12 Moth Subscription

  • Rollover Unused Hours

  • Cancel Anytime w/ 30 Day Notice